Refund policy

Here is the professional English translation of your policy, updated with today’s date.

Dandi Beauty Products: Return and Exchange Policy

Effective Date: March 6, 2026

Thank you for choosing Dandi Korean Care. We are dedicated to providing high-quality beauty products, and your satisfaction is our top priority. Please review our Return and Exchange Policy carefully to understand your rights and obligations.

To help us serve you better regarding exchange or return requests, please provide a photo of the product to our store support number or via email. The photo should clearly show the item's original condition at the time of purchase (indicating whether it is unused, if the packaging is opened or torn, or if it is damaged).

1. Returns and Refunds

1.1 Eligibility Customers are eligible for a return or refund within one (1) day of the purchase date. To be eligible, the product must be unused, unopened, and undamaged, and must be accompanied by the original receipt or proof of purchase.

1.2 Non-Returnable Items Certain items are considered non-returnable, including but not limited to:

  • Used or opened products.

  • Damaged items.

  • Products purchased more than 7 days ago.

1.3 Return Process To initiate a return, please contact our customer service team within the eligible period via:

  • Email: Dandibeautyx@gmail.com

  • WhatsApp: +966 553 588 931

Once your return or exchange request is approved, we will process the refund to your original payment method. Please allow up to 48 business hours for the refund to reflect in your account.

1.4 Shipping Costs The customer is responsible for the shipping costs associated with returning products unless the return is due to a manufacturing defect or an error on our part.

2. Exchanges

2.1 Product Exchange If you received a damaged or incorrect product, you may exchange it for the same item. Please contact customer service within one (1) day of receiving the product to begin the exchange process.

2.2 Incorrect Items If you received the wrong product, please contact customer service within two (2) days to arrange for the shipment of the correct item.

3. Compliance with Saudi Ministry of Commerce Regulations

3.1 Consumer Rights Our Return and Exchange Policy complies with the regulations set forth by the Saudi Ministry of Commerce, ensuring all consumer rights are protected.

3.2 Transparent Policies In accordance with Saudi regulations, we are committed to providing clear and transparent policies to facilitate fair and honest transactions with our customers.

4. Contact Information

For any inquiries or to initiate a return or exchange, If you have any questions regarding your shipment or if your delivery is taking longer than expected, please contact our support team via website chat

Dandi Care Products reserves the right to update or amend this Return and Exchange Policy at any time in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Please check our website regularly for the most current version.

Thank you for choosing Dandi Korean Care.